This Annual Report describes the management and performance of Aboriginal Hostels Limited (AHL) in the financial year from 1 July 2015 to 30 June 2016.
AHL’s purpose is to provide culturally safe, fit-for-purpose, affordable accommodation for Indigenous Australians who need to be away from home to access employment opportunities, and health, education and other services. Across its network of hostels, AHL staff provide short-term accommodation and meals, working to an ethos of commitment to the cultural well-being of residents and recognising the benefit of strong relationships with local Indigenous service providers and referral agencies.
The Aboriginal Hostels Limited (AHL) Strategic Plan 2017–19 is intended to be read in conjunction with the AHL Corporate Plan 2017–2021.
While the Corporate Plan 2017–2021 sets the broad operating, governance and compliance contexts for the organisation over the coming five years, this Strategic Plan sets out a series of core operational and strategic priorities which the organisation will pursue in the context of a dynamic two-yearly horizon.
Our Customer Service Charter is an expression of our commitment in the provision of our services to you and outlines what services we provide, what you can expect from us and how you can assist us with improvements.
We will strive to consistently deliver a quality experience for every resident by offering well maintained hostels, having clean and comfortable beds, providing nutritious meals and delivering service with a SMILE from our professional staff.
The Aboriginal Hostels Limited Child Protection Framework is child focused and informed by a fundamental belief that all children have the right to physical and psychological safety at all times. All Aboriginal Hostel Limited staff and volunteers are responsible for the care and protection of the children who are living away from home in one of AHL's nine secondary education hostels.
Making a contribution to a diverse, inclusive workplace by treating each other with courtesy and respect.
- recognise discrimination, bullying or harassment
- take up opportunities for development
- respect different outlooks on life
- take personal responsibility to promote inclusive behaviour
- recognise and guard against your own prejudices
- challenge unacceptable behaviour
- learn to understand what others actually believe and value
- be sensitive and courteous