Contact Us

National Office - Canberra

Please note our new address:

Postal Address:	PO Box 30 WODEN ACT 2606
Phone:	02 6212 2001
Fax:	02 6212 2022
Email:	This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our Regional Managers

Tina Pickett Western Australia		David Collins Queensland
Royston Prasad NSW, ACT, VIC and TAS		Jean Ah Chee South Australia and Central Australia

Please use the MAP below if you would like to contact our regional (or national office) locations.
If you click on an icon, it will give you our location contact details.

Feedback

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Compliments, Suggestions and Complaints

The staff of AHL aim to provide consistent and quality service for our Australian Indigenous community.  If you have a compliment for us or would like to make a suggestion about how we could improve our service we would like to hear from you.

We recognise that from time to time we may not meet your expectations. If you wish to raise a concern about AHL you can do this through our Complaints Management System.

Contact us either by -

FREE Call : 1800 640 836
Fax: (02) 6212 2099; or
Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Complaint	Compliment or Suggestion
A complaint is when you contact us to express dissatisfaction with a service AND you require a response to your concerns/issues.	Compliment or suggestion is when you contact us with your comments, opinions and suggestions AND you do not require a response to these.
To lodge a complaint: access the Complaints Online form OR phone 1800 640 836 (free call)  OR email This e-mail address is being protected from spambots. You need JavaScript enabled to view it	To provide us with your compliments / suggestions: access the Compliments / Suggestions Online form  OR email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

When a complaint is received AHL requires:

• Name and contact details (unless the complainant wishes to remain anonymous);
• Details of the complaint; and
• Details of any attempts made to resolve the matter.

How do we treat your complaint?

Aboriginal Hostels Limited treats all complaints and concerns as a priority and works with complainants to achieve a satisfactory resolution. It is our policy to resolve simple complaints within 10 days of notification and more complex complaints within 30 days.

For any further information please refer to the AHL Hostel Complaints Policy 2012-13.