AHL Customer Service Charter

Our Customer Service Charter is an expression of our commitment in the provision of our services to you and outlines what services we provide, what you can expect from us and how you can assist us with improvements.

We will strive to consistently deliver a quality experience for every resident by offering well maintained hostels, having clean and comfortable beds, providing nutritious meals and delivering service with a SMILE from our professional staff.

AHL's 2022 APS Employee Census Results

The APS Employee Census (the Census) is an annual survey which is used to collect confidential attitude and opinion information from APS employees on important issues in the workplace. In 2022, the Employee Census was conducted between 9 May and 10 June.


The Census is the key mechanism through which AHL surveys staff on important issues such as: health and wellbeing; attendance; performance management; leadership; capability; and general impressions of the APS and AHL as an employer.


The results of the Census helps AHL to identify areas of strong performance, opportunities for further improvement and track how the agency is progressing on key organisational strategies, initiatives and workplace culture


WHS Policy 2018

This policy details the AHLs Chief Executive Officer's Expectations regarding Work Health and Safety in the workplace

Workplace Diversity Program

Making a contribution to a diverse, inclusive workplace by treating each other with courtesy and respect.

  • recognise discrimination, bullying or harassment
  • take up opportunities for development
  • respect different outlooks on life
  • take personal responsibility to promote inclusive behaviour
  • recognise and guard against your own prejudices
  • challenge unacceptable behaviour
  • learn to understand what others actually believe and value
  • be sensitive and courteous