Support Services

FREE service for the deaf, hearing or speech impaired for AHL clients

National Relay Service

The National Relay Service can help you! The Service is there to help anyone who are deaf or have a hearing or speech impairment to phone AHL (or anyone) through a third person. The National Relay Service (NRS) is a standard call and operates 24 hours a day, every day of the year.

Features of the Service

The NRS is available to everyone at no additional charge.

• You can make calls 24 hours a day, 7 days a week.
• You can contact anyone in the wider telephone network.
• Calls can be made by a mobile phone or ordinary telephone, internet relay, video relay, or a TTY (a special phone with a small keyboard and screen). See details on the various at call options.
• Training in how to use a TTY or internet relay is free.
• All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.

You can type and read your conversation entirely via a TTY or via internet relay on a computer or mobile phone. If you are Deaf and prefer to communicate in Auslan you can use video relay. Depending on your particular requirements, the relay officer can become 'your voice' and read out your conversation to the other person. The relay officer can also listen to the response and type it back for you to read.

To make a call and get help to make a call, phone:

For more information go to: National Relay Service | Department of Infrastructure, Transport, Regional Development, Communications and the Arts